Pad & Quil Reviews

I paid for expedited shipping and the product page said my bag would ship on 6/2/22. I had to nag them every single day to get them to ship it. It was marked as shipped on 6/8/22 but by end of business on 6/9/22 USPS hadn't received the package.

Bought a MacBook Pro 14" Valet Case. Stupidly spent over $400.00 Canadian to get it. Received it in respectable time. It is beautiful to look at, smell, etc. but that is its only appeal. The form and function of this valet bag is terrible. The closure does not fit well when closed. Looks like a badly designed bag when carried by the handle, not like some of their other bags. There website shows a front pocket with a wallet and keys, as well as a charger... I assure you, if that stuff was in there, it will definitely not close. If you're looking for protection for your $3500. 00 laptop... look elsewhere. Due to the extremely tight fit, the back of the rivets for the shoulder strap harness are exposed inside the case which over time will scratch the aluminum finish of your MacBook. However, if your going to leave the bag at home empty to show friends how much money you can waste... it will look fantastic on your desk.

Contacted customer support with pics and a video. They said that the handle, was not a handle and the ill fitted closure is the way it was designed. So no help from them. Will have it modified locally so maybe it will be usable without looking badly made.

After receiving my iPad Pro (12.9in) cover later than advertised on the website, I was surprised to find that the black dye / tannins used to stain the cover had transferred onto my iPad screen and Apple Pencil - i. E. I now have black marks on my screen and apple pencil. Was a happy customer (bought same product in 'whiskey' 2 years ago with no issues). Quality control seems to have slipped since then.

I ordered the Lowry Cuff Band in Chestnut with black clasps for the Apple Watch. The company over sold these bands and offered me an alternative in Whiskey & Nickle.

I obliged as the watch was a recent purchase and I desired a leather band, however the product I was met with did not work out of the box and had two defects.

One being the bottom clasp: It did not lock into the bottom of the watch and would slide through making it dangerous to use.
Second being the retaining ring: It had a terrible patch up job that seemed someone did just to get it out of the door. I can feel the heavy thread and poorly aligned leather under the band.

I reached out to the company via website and email seeking assistance; to which I have received none. I have however received an additional promotion on their iPad cases.

I was looking forward to conducting business with PQ as I enjoy leather accessories, however given the quality and care I have received, or the lack there of, I personally suggest looking elsewhere.

Independent retailers could do better than this.

I just received the AirPods max case and to say I'm disappointed and angry over this expensive product is an understatement. There are no instructions but what is egregious about this is there is no way in the world my headphones can be charged using that hole at the bottom. I've tried every kind of placement. Then there are these leather handbag looks inside that I have no idea how to use If you're going to charge a considerable amount for a premium products then I expect results. I wish I could return it but I ripped open the box. This is totally unacceptable.

Worst Costumer Service EVER. Placed and order on a Friday. After submitting and seeing that there was an error, I emailed multiple times, left messages and 5 days later they sent the item to the wrong address because they did not read or heard any of the emails or messages. I have yet to hear from them. Never again will I purchase anything or recommend them.

Buy this now. Pad and quill is both attractive and highly adaptable. Very easy to use. Pad and quill did exactly what you said it does.

Quality and product flexibility, what a find you are! The only questionable bit, after receiving the case (beautiful!) and attaching the adhesive strips, is how do I remove them? I've decided to keep the keyboard but I'm chicken to just start pulling. I'm going to ask the at Pad and Quill, who are super nice btw, how I can remove the adhesive. I wouldn't have even gotten into this if I hadn't been asked. The case itself is a gorgeous piece of work. Buy one for your device.

Much easier to get around the website now that I am familiar with it. Great customer service as I had a previous order canceled to change the items purchased with no problems

Very informative site. Quality products
Love the MacBook Pro case cover!!
Fabulous!!
Only gripe is their choice in Carry service for shipping.
USPS is terrible for on time delivery.
(Better to use UPS or FedEx)
Besides the delivery issue , everybody in my Family & friends are jealous of Cover I have for laptop. They want Change their cheap $20 cover now! Ha ha
Give your MacBook Pro it's 'Royalty Status' Classic protection it deserves, you won't be disappointed .